diff --git a/src/components/AppShell.vue b/src/components/AppShell.vue
index 265aab5..ef5b050 100644
--- a/src/components/AppShell.vue
+++ b/src/components/AppShell.vue
@@ -224,7 +224,7 @@ onUnmounted(() => removePageListeners());
   </header>
 
   <main id="portfolio-content" class="portfolio-main" tabindex="-1">
-    <HeroJourney :identity="content.identity" @explore="navigation.onSectionLinkClick" />
+    <HeroJourney :identity="content.identity" :email="content.contact.email" @explore="navigation.onSectionLinkClick" />
 
     <PortfolioSection id="profile" :layout="sectionLayouts.profile" :heading="sectionLabel('profile')">
       <p>{{ content.profile.introduction }}</p>
diff --git a/src/components/ContactDestination.vue b/src/components/ContactDestination.vue
index 9ab4f3a..6b2ebb8 100644
--- a/src/components/ContactDestination.vue
+++ b/src/components/ContactDestination.vue
@@ -9,14 +9,14 @@ defineProps<{
 
 <template>
   <div class="contact-destination">
-    <p class="contact-destination__copy">Thanks for making the trip. The road's open if you'd like to build something together.</p>
-    <a class="contact-link" :href="`mailto:${contact.email}`">Start a conversation</a>
+    <p class="contact-destination__copy">{{ contact.introduction }}</p>
+    <a class="contact-link" :href="`mailto:${contact.email}`">Email Luca</a>
     <p class="contact-destination__email">{{ contact.email }}</p>
     <p class="contact-destination__cv">{{ contact.cvMessage }}</p>
   </div>
   <ul class="contact-social">
     <li v-for="link in contact.social" :key="link.service">
-      <a class="contact-social-link" :href="link.url" target="_blank" rel="noopener noreferrer">
+      <a class="contact-social-link" :href="link.url" target="_blank" rel="me noopener noreferrer">
         <BrandIcon :label="link.service" />
         <span>{{ link.service }}</span>
       </a>
diff --git a/src/components/HeroJourney.vue b/src/components/HeroJourney.vue
index 9f0432e..d6a507f 100644
--- a/src/components/HeroJourney.vue
+++ b/src/components/HeroJourney.vue
@@ -3,6 +3,7 @@ import type { PortfolioContent } from '@/content/types';
 
 defineProps<{
   identity: Readonly<PortfolioContent['identity']>;
+  email: string;
 }>();
 
 const emit = defineEmits<{
@@ -16,7 +17,11 @@ const emit = defineEmits<{
       <h1 id="start-heading" tabindex="-1">{{ identity.name }}</h1>
       <p class="hero-journey__role">{{ identity.role }}</p>
       <p class="hero-journey__value">{{ identity.valueProposition }}</p>
-      <a class="hero-journey__action" href="#selected-builds" @click="emit('explore', $event)">Explore work</a>
+      <p class="hero-journey__availability">{{ identity.availability }}</p>
+      <div class="hero-journey__actions">
+        <a class="hero-journey__action hero-journey__action--primary" :href="`mailto:${email}`">Email Luca</a>
+        <a class="hero-journey__action" href="#selected-builds" @click="emit('explore', $event)">Explore work</a>
+      </div>
     </div>
     <p class="print-portfolio-label" aria-hidden="true">Portfolio</p>
   </section>
diff --git a/src/components/InfrastructureDiagram.vue b/src/components/InfrastructureDiagram.vue
index c100fb4..3740573 100644
--- a/src/components/InfrastructureDiagram.vue
+++ b/src/components/InfrastructureDiagram.vue
@@ -1,4 +1,5 @@
 <script setup lang="ts">
+import OperationsProof from './OperationsProof.vue';
 import type { InfrastructureCaseStudy } from "@/content/types";
 
 defineProps<{ infrastructure: Readonly<InfrastructureCaseStudy> }>();
@@ -118,5 +119,6 @@ defineProps<{ infrastructure: Readonly<InfrastructureCaseStudy> }>();
         >: {{ band.summary }}
       </li>
     </ul>
+    <OperationsProof id="nextcloud-migration" :operation="infrastructure.featuredOperation" />
   </article>
 </template>
diff --git a/src/components/OperationsProof.vue b/src/components/OperationsProof.vue
new file mode 100644
index 0000000..3b13099
--- /dev/null
+++ b/src/components/OperationsProof.vue
@@ -0,0 +1,16 @@
+<script setup lang="ts">
+import type { FeaturedOperation } from '@/content/types';
+
+defineProps<{ id: string; operation: Readonly<FeaturedOperation> }>();
+</script>
+
+<template>
+  <section class="operations-proof" data-featured-operation :aria-labelledby="`${id}-heading`">
+    <h4 :id="`${id}-heading`">{{ operation.title }}</h4>
+    <p>{{ operation.context }}</p>
+    <ol>
+      <li v-for="action in operation.actions" :key="action">{{ action }}</li>
+    </ol>
+    <p class="operations-proof__outcome"><strong>Outcome:</strong> {{ operation.outcome }}</p>
+  </section>
+</template>
diff --git a/src/styles/components.css b/src/styles/components.css
index 0db1766..7fd0c58 100644
--- a/src/styles/components.css
+++ b/src/styles/components.css
@@ -23,6 +23,19 @@
   font-size: var(--step-0);
 }
 
+.hero-journey__availability {
+  max-inline-size: 52ch;
+  color: var(--text-muted);
+  font-size: var(--step--1);
+}
+
+.hero-journey__actions {
+  display: flex;
+  flex-wrap: wrap;
+  gap: var(--space-1);
+  align-items: center;
+}
+
 .hero-journey__action,
 .project-link,
 .contact-link,
@@ -43,6 +56,17 @@
   text-decoration: none;
 }
 
+.hero-journey__action--primary {
+  padding-inline: 0.9rem;
+  border: 1px solid var(--cyan);
+  background: var(--cyan);
+  color: #041017;
+}
+
+.hero-journey__action--primary::after {
+  content: none;
+}
+
 .hero-journey__action::after {
   content: "→";
   transition: transform var(--transition);
@@ -189,6 +213,50 @@
   background: rgb(5 12 23 / 90%);
 }
 
+.operations-proof {
+  display: grid;
+  grid-template-columns: minmax(0, 0.9fr) minmax(0, 1.1fr);
+  gap: var(--space-2) var(--space-3);
+  margin-block-start: var(--space-3);
+  padding-block-start: var(--space-3);
+  border-block-start: 2px solid var(--line-strong);
+}
+
+.operations-proof > h4,
+.operations-proof__outcome {
+  grid-column: 1 / -1;
+  margin: 0;
+}
+
+.operations-proof > h4 {
+  color: var(--text);
+  font-size: var(--step-0);
+}
+
+.operations-proof > p:not(.operations-proof__outcome),
+.operations-proof > ol {
+  margin: 0;
+}
+
+.operations-proof > ol {
+  padding-inline-start: 1.2rem;
+}
+
+.operations-proof__outcome {
+  color: var(--text) !important;
+}
+
+@media (max-width: 48rem) {
+  .operations-proof {
+    grid-template-columns: minmax(0, 1fr);
+  }
+
+  .operations-proof > h4,
+  .operations-proof__outcome {
+    grid-column: auto;
+  }
+}
+
 .portfolio-section[data-layout="full-diagram"] figure {
   background: rgb(10 24 38 / 72%);
 }
diff --git a/src/styles/layout.css b/src/styles/layout.css
index b237caa..443e63f 100644
--- a/src/styles/layout.css
+++ b/src/styles/layout.css
@@ -85,6 +85,7 @@
 
 .hero-journey__content {
   display: grid;
+  min-inline-size: 0;
   inline-size: min(34rem, 39vw);
   gap: 1rem;
   padding: clamp(1.4rem, 2.2vw, 2.1rem);
diff --git a/src/styles/print.css b/src/styles/print.css
index 49feaba..f824d3c 100644
--- a/src/styles/print.css
+++ b/src/styles/print.css
@@ -50,6 +50,20 @@
     margin-block-start: 0.4rem;
   }
 
+  .hero-journey__actions,
+  .operations-proof {
+    display: block;
+  }
+
+  .operations-proof {
+    margin-block-start: 1rem;
+    padding-block-start: 1rem;
+  }
+
+  .operations-proof > * + * {
+    margin-block-start: 0.6rem;
+  }
+
   .print-portfolio-label {
     display: block;
     margin-block: 0.25rem 1rem;
diff --git a/tests/browser/keyboard.spec.ts b/tests/browser/keyboard.spec.ts
index 80f893e..8439057 100644
--- a/tests/browser/keyboard.spec.ts
+++ b/tests/browser/keyboard.spec.ts
@@ -55,7 +55,8 @@ test("tabs from the skip link through navigation and every contact action", asyn
   const expectedTargets = [
     { selector: ".skip-link", href: "#portfolio-content" },
     ...navHrefs.map((href) => ({ selector: `nav a[href="${href}"]`, href })),
-    { selector: ".hero-journey__action", href: "#selected-builds" },
+    { selector: '.hero-journey__action--primary', href: 'mailto:luca.pislaru@gmail.com' },
+    { selector: '.hero-journey__actions a[href="#selected-builds"]', href: "#selected-builds" },
     {
       selector: 'a[href="https://github.com/LucaPisl/footy-tracker"]',
       href: "https://github.com/LucaPisl/footy-tracker",
diff --git a/tests/browser/no-javascript.spec.ts b/tests/browser/no-javascript.spec.ts
index d85aefa..e0e18b5 100644
--- a/tests/browser/no-javascript.spec.ts
+++ b/tests/browser/no-javascript.spec.ts
@@ -110,6 +110,8 @@ const expectedVisibleTextSegments = (
     content.identity.name,
     content.identity.role,
     content.identity.valueProposition,
+    content.identity.availability,
+    "Email Luca",
     "Explore work",
     ...section("profile", [
       content.profile.introduction,
@@ -140,6 +142,11 @@ const expectedVisibleTextSegments = (
       ...content.infrastructure.bands.map(
         (band) => `${band.title}: ${band.summary}`,
       ),
+      content.infrastructure.featuredOperation.title,
+      content.infrastructure.featuredOperation.context,
+      ...content.infrastructure.featuredOperation.actions,
+      "Outcome:",
+      content.infrastructure.featuredOperation.outcome,
     ]),
     ...section(
       "selected-builds",
@@ -178,8 +185,8 @@ const expectedVisibleTextSegments = (
     ...section(
       "contact",
       [
-        "Thanks for making the trip. The road's open if you'd like to build something together.",
-        "Start a conversation",
+        content.contact.introduction,
+        "Email Luca",
         content.contact.email,
         content.contact.cvMessage,
         ...content.contact.social.map((link) => link.service),
diff --git a/tests/browser/semantic.spec.ts b/tests/browser/semantic.spec.ts
index c0357db..c565b00 100644
--- a/tests/browser/semantic.spec.ts
+++ b/tests/browser/semantic.spec.ts
@@ -100,7 +100,8 @@ test('exposes the complete semantic portfolio from the generated document', asyn
   );
   await expect(page.locator('.route-label')).toHaveCount(0);
   await expect(page.getByRole('link', { name: 'Explore work' })).toHaveAttribute('href', '#selected-builds');
-  await expect(page.getByRole('link', { name: 'Start a conversation' })).toHaveAttribute('href', 'mailto:luca.pislaru@gmail.com');
+  await expect(page.getByRole('link', { name: 'Email Luca' })).toHaveCount(2);
+  await expect(page.locator('[data-featured-operation]')).toContainText('without data loss');
   expect(
     await page.locator('h1, h2, h3').evaluateAll((headings) => {
       const levels = headings.map((heading) =>
@@ -150,8 +151,11 @@ test('keeps canonical native anchors and safe external destinations', async ({
   }
 
   const email = page.locator('a[href^="mailto:"]');
-  await expect(email).toHaveCount(1);
-  await expect(email).toHaveText('Start a conversation');
+  await expect(email).toHaveCount(2);
+  await expect(email).toHaveText(['Email Luca', 'Email Luca']);
+  expect(await email.evaluateAll((links) => new Set(links.map((link) => link.getAttribute('href'))))).toEqual(
+    new Set(['mailto:luca.pislaru@gmail.com']),
+  );
 
   const externalLinks = page.locator('#contact a[target="_blank"]');
   await expect(externalLinks).toHaveCount(3);
@@ -162,6 +166,7 @@ test('keeps canonical native anchors and safe external destinations', async ({
         return (
           link instanceof HTMLAnchorElement &&
           link.protocol === 'https:' &&
+          rel.has('me') &&
           rel.has('noopener') &&
           rel.has('noreferrer')
         );
diff --git a/tests/unit/AppShell.test.ts b/tests/unit/AppShell.test.ts
index ad223dc..11ee444 100644
--- a/tests/unit/AppShell.test.ts
+++ b/tests/unit/AppShell.test.ts
@@ -53,15 +53,23 @@ describe('semantic portfolio document', () => {
     const document = await renderedDocument();
     const hero = document.querySelector('.hero-journey__content')!;
 
-    expect([...hero.children].map((element) => element.textContent?.trim())).toEqual([
+    expect([...hero.children].flatMap((element) =>
+      element.classList.contains('hero-journey__actions')
+        ? [...element.children].map((action) => action.textContent?.trim())
+        : [element.textContent?.trim()],
+    )).toEqual([
       'Luca Pîslaru',
       'System Administrator & Full-Stack Developer',
-      'Building and operating reliable systems and software.',
+      validInputs.content.identity.valueProposition,
+      validInputs.content.identity.availability,
+      'Email Luca',
       'Explore work',
     ]);
-    expect(hero.querySelector('a')?.getAttribute('href')).toBe('#selected-builds');
-    expect(document.querySelector('a[href="mailto:hello@example.test"]')?.textContent).toBe('Start a conversation');
-    expect(document.body.textContent).toContain("Thanks for making the trip. The road's open if you'd like to build something together.");
+    expect(hero.querySelector('a[href="mailto:hello@example.test"]')?.textContent).toBe('Email Luca');
+    expect(document.querySelector('[data-featured-operation]')?.textContent).toContain(
+      validInputs.content.infrastructure.featuredOperation.title,
+    );
+    expect(document.querySelector('#contact')?.textContent).toContain('System Administrator');
     expect(document.body.textContent).not.toMatch(/[–—]/u);
   });
 
@@ -87,7 +95,7 @@ describe('semantic portfolio document', () => {
       '#start', '#profile', '#experience', '#infrastructure', '#selected-builds', '#additional-work', '#toolkit', '#contact',
     ]);
     const email = document.querySelector('a[href="mailto:hello@example.test"]');
-    expect(email?.textContent).toBe('Start a conversation');
+    expect(email?.textContent).toBe('Email Luca');
     expect(document.body.textContent).toContain('For a current CV or role-specific information, contact me directly.');
   });
 
diff --git a/tests/unit/components.test.ts b/tests/unit/components.test.ts
index ea66b9e..8bc6ff4 100644
--- a/tests/unit/components.test.ts
+++ b/tests/unit/components.test.ts
@@ -178,13 +178,11 @@ describe("semantic section components", () => {
     });
 
     expect(wrapper.get('a[href="mailto:hello@example.test"]').text()).toBe(
-      "Start a conversation",
-    );
-    expect(wrapper.text()).toContain(
-      "Thanks for making the trip. The road's open if you'd like to build something together.",
+      "Email Luca",
     );
+    expect(wrapper.text()).toContain(contact.introduction);
     const social = wrapper.get('a[href="https://github.com/example"]');
     expect(social.text()).toBe("GitHub");
-    expect(social.attributes("rel")).toBe("noopener noreferrer");
+    expect(social.attributes("rel")).toBe("me noopener noreferrer");
   });
 });